Course ID: ELD-SLG6

Successfully Leading 5.5 Generations

Generational differences are increasingly causing conflict and frustration in many organizations. Focusing on the positive you will learn about generational differences and develop an appreciation for how valuable those differences can be. Some of the differences, from how an employee views a dress code or work hours to how work gets done and what a full day of work means, are creating discussion and dissension. In this program you will learn about the generational differences and develop an appreciation for how valuable those differences can be. You’ll identify the areas where differences are most evident and discover ways to deal with them. This includes giving and receiving feedback, managing performance expectations, and increasing organizational effectiveness, productivity and harmony. You will learn why each generation is the way that they are: It is the nurture side of Nature vs. nurture.

Learning Objectives

  • Upon completion of this course participants will be able to:
  • Identify 5.5 generations in the workplace.
  • Understand what motivates each generations.
  • Recognize how these have shaped the generations and created noticeable differences.
  • Identify behaviors causing conflicts focusing on strengths and positivity.
  • Adapt your leadership style to fit the situation.
  • Develop practical techniques for working with multiple generations.

Major Topics

  • Focusing on Nature vs. Nurture: Why a generation is the way they are is a result of the nurture side of the equation.
  • How technology has played a part in shaping the youngest generations.
  • Communication styles in the workplace.
  • Identifying strengths and learning how to adapt your leadership style.

Advanced Preparations


Who Should Attend

Leaders, managers, supervisors, administrators who work in a multi-generational environment.

Fields of Study

Communications & Marketing


Experience in working with multiple generational teams.


Business Learning Institute Dulaney Center II

CPE Credits




This course is available for your group as:


Let's Roll!

To learn more or customize this course for your group, complete this form and a COCPA team member will get back with you shortly.

Or, contact COCPA: (800) 523-9082 or
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