Effective Business Communication (On-Demand)


This two-part CPE course addresses Business Communication and Business Writing, with an emphasis on communications in the firm setting.

Part I covers aspects of leadership in connection with work teams and group development. It examines communication skills and discusses the importance of effective communications. A leader’s ability to communicate, greatly reduces misunderstandings in the workplace, and significantly improves project management.

Part II covers the use of positive language, and its importance as a communication tool. Using appropriate word choices will make you a more effective manager and communicator. Miscommunication and misunderstandings may cause significant financial and emotional loses to a firm. Vague answers can cause numerical errors, inaccurate financial data, hurt feelings, and tension within an office environment.

Learning Objectives
  • Discuss the common types of difficult communication patterns found in the workplace, and how to cope with these situations
  • Identify and cope more effectively with hostile communication patterns that may occur in the workplace
  • Recognize the communication patterns that occur before and during the formations of teams
  • Explain the role of conflict in work teams, and approaches for dealing with the conflict
  • Explain communication issues a leader must consider before beginning discussions with a group
  • Eliminate wordiness, redundancy, and obscure language from your writing
  • Produce written communications that are positive, confident, clear and concise
  • Structure, design, and page layout options to construct documents that are accessible and well organized
  • Explain five techniques to make your language more positive and professional
  • Recognize the importance of descriptive language
  • Understand how using certain words can help you avoid misinterpretation and misunderstandings
Major Topics
  • Communication and work teams
  • Communication for leaders
  • Difficult communication
  • The power of professional language in business writing
AICPA - Durham
Course Level
CPE Field of Study
Communications & Marketing
Who Should Attend
CPAs, financial advisors, attorneys, partners, managers, and staff at all levels


Advanced Preparation


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Effective Business Communication (On-Demand)
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Effective Business Communication (On-Demand)

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