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Effective Business Communication (On-Demand) 2020v2


A leader’s ability to communicate, greatly reduces misunderstandings in the workplace, and significantly improves project management. This two-part self-study course can help you avoid misunderstandings that may cause significant financial and emotional loses to a firm.

This course covers Business Communication and Business Writing, with an emphasis on effective communications in the firm setting.

Part I covers aspects of leadership as it relates to work teams and group development. It examines communication skills and discusses the importance of effective communications.
Part II covers the use of positive language and its importance as a communication tool. Using appropriate word choices will make you a more effective manager and communicator.
Avoid vague answers that can cause numerical errors, inaccurate financial data, hurt feelings, and tension within an office environment.

Format: Video


Learning Objectives
  • Discuss the common types of difficult communication patterns found in the workplace, and how to cope with these situations.
  • Identify and cope more effectively with hostile communication patterns that may occur in the workplace.
  • Recognize the communication patterns that occur before and during the formations of teams.
  • Explain the role of conflict in work teams, and approaches for dealing with the conflict
    Explain communication issues a leader must consider before beginning discussions with a group.
  • Eliminate wordiness, redundancy, and obscure language from your writing.
  • Produce written communications that are positive, confident, clear and concise.
  • Structure, design, and page layout options to construct documents that are accessible and well organized.
  • Explain five techniques to make your language more positive and professional.
  • Recognize the importance of descriptive language
  • Understand how using certain words can help you avoid misinterpretation and misunderstandings.
Major Topics
  • Communication and work teams,
  • Communication for leaders.
  • Difficult communication.
  • The power of professional language in business writing
AICPA - Durham
Course Level
CPE Field of Study
Communications and Marketing
Who Should Attend

CPAs, financial advisors, attorneys, partners, managers, and staff at all levels



Advanced Preparation


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Effective Business Communication (On-Demand) 2020v2

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