• Discuss the common types of difficult communication patterns found in the workplace, and how to cope with these situations.
• Identify and cope more effectively with hostile communication patterns that may occur in the workplace.
• Recognize the communication patterns that occur before and during the formations of teams.
• Explain the role of conflict in work teams, and approaches for dealing with the conflict
  Explain communication issues a leader must consider before beginning discussions with a group.
• Eliminate wordiness, redundancy, and obscure language from your writing.
• Produce written communications that are positive, confident, clear and concise.
• Structure, design, and page layout options to construct documents that are accessible and well organized.
• Explain five techniques to make your language more positive and professional.
• Recognize the importance of descriptive language
• Understand how using certain words can help you avoid misinterpretation and misunderstandings.

• Communication and work teams,
• Communication for leaders.
• Difficult communication.
• The power of professional language in business writing

None.