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MBAexpress: Excellent Customer Service – V 2.0

Description

What does excellent customer service mean to you? Discuss the importance and skills needed to provide excellent customer service to both your internal and external customers.

Learning Objectives
  • Define excellent customer service
  • Identify skills needed for excellent customer service
  • Describe how best to serve your external customers
  • Describe how best to serve your internal customers -your boss, departments, and your employees
Major Topics
  • Internal vs External Customer Service
  • Servicing Customers Well
  • Customer Needs & Wants
Provider
Business Learning Institute
Course Level
TBD
CPE Field of Study
Communications and Marketing
1
Who Should Attend
  • CPAs, corporate finance teams, business leaders and other financial professionals
Instructor(s)
Jennifer Elder Peter Margaritis
Prerequisites
  • None
Advanced Preparation
Purchase Now
When
Available 24/7
Location
Online
Total CPE Credits
1
Format
On-Demand

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$35.00

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$45.00
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MBAexpress: Excellent Customer Service – V 2.0


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