Webinar (CA): How to Respond to an Upsetting or Critical Email

Description

It’s happened to all of us. We open our inbox in a calm frame of mind and then, Pow! We read an email that sets our blood boiling. Whether the email is critical, insulting, or just plain upsetting, we feel shaken and tempted to bite back. In this program, you will learn strategies for dealing with upsetting emails so that you keep your cool and retain relationships. We will review the process of responding (or not responding) to the email as well as tips about managing our emotions.

Learning Objectives

• Identify the core principles of responding to upsetting emails. • Analyze the motivations of the writer of an upsetting email. • Master a four-step process to responding appropriately to a critical email.
• Know when not to respond. • Learn tools for mastering the feelings that an upsetting email evokes

Major Topics

• Business communication • Emotional intelligence
• Human resources
• Practice management

Provider
California CPA Education Foundation
Course Level
Overview
CPE Field of Study
Communications and Marketing
1
Who Should Attend

CPAs, financial professionals and staff.

Instructor(s)
Elizabeth Danziger
Prerequisites

None

Advanced Preparation

This webinar is produced by CalCPA. You will receive your login link/instructions and Certificate of Attendance directly from this third-party vendor. It is important that you review your COCPA confirmation for details on receiving your login instructions and COA from said vendor.

Location
Webinar
Event Information
When
Oct 18, 2021
12:00 pm - 1:00 pm MDT
Location
Webinar
Total CPE Credits
1
Format
Webinar

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$ (% off)
$39.00

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$ (% off)
$49.00
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Webinar (CA): How to Respond to an Upsetting or Critical Email


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