Surprisingly, in an era dubbed the “communication age,” many executives consider inadequate and ineffective information exchange between managers and employees a primary concern. In fact, in a survey produced by Robert Half Management Resources, they found that 61% of CFOs said the biggest mistake companies make in managing their employees is not sufficiently or successfully communicating with them. This course will teach you how to speak and listen so that you and your conversation partner get it right the first time!
Learn how to speak and listen more effectively.
Identify barriers to effective communication and their costs and consequences.
Using assertive vs. aggressive statements.
Identify and use effective body language.
Ask open-ended questions.
Paraphrase the content of another’s message.
Reflect another speaker’s feelings.
Artfully end a conversation.