If you take care of your people, they will take care of your customers. It’s as simple as that. Who is YOUR internal customer? As organizations hyper-focus on customer-centric transformation, the needs of your employees and managers will shift too. Create a differentiated customer experience for your people. Learn how to identify and visualize their pain points and opportunities. Optimize their employee experience using key consulting skills and journey maps that deliver actionable insights. This will have a direct impact on your external customer’s experience!
This event may be a rebroadcast of a live event and the instructor will be available to answer your questions during the event.
After attending this presentation you will be able to…
The major topics that will be covered in this class include:
CPAs who are looking to employee care
This webinar is produced by CPA Crossings. You will receive your login link/instructions and Certificate of Attendance directly from this third-party vendor. It is important that you review your COCPA confirmation for details on receiving your login instructions and COA from said vendor.